Emergency Numbers for New Orleans & Jefferson Parish

The right number for each need. Emergencies, city services, utilities, and disaster help lines.

Emergencies

City and Parish Services

Utilities

Disaster Help Lines

Facts from official sites: opcdla.gov, nola.gov, jeffparish.gov, fema.gov. Numbers can change. If one fails, check the site.

Frequently Asked Questions

When do I call 911 instead of 311?

Call 911 for true danger — fire, bad injury, crime in progress, or downed power lines. Call 311 for city needs like debris pickup, trash, streetlights, or downed trees on public land. If you are unsure about safety, call 911.

Who takes care of flooding or drain issues?

In New Orleans, call the Sewerage & Water Board at 504-52-WATER (504-529-2837) for water, sewer, and drain issues. For street flooding or clogged catch basins, you can also call NOLA 311.

How do I find an open shelter?

Call the Red Cross Southeast Louisiana at 504-620-3105 or check redcross.org. You can also text SHELTER and your ZIP code to 43362. FEMA recovery centers are listed at fema.gov/drc.